Terms and Conditions
We make every effort to ensure the product colours, finishes and descriptions are as accurate as possible on the website. However due to constraints of digital reproduction as well as the handmade nature of some of our products, we cannot guarantee exact depiction and variations may occur.
Payment for orders is made at the point of sale, and not at the point of despatch. All prices include VAT at the prevailing rate. By making a purchase, you specifically authorise De Winkel to submit information to the relevant third party for credit card authorisation. All card holders will be checked for validation and authorisation by the issuing credit card or bank. If your card issuer declines authorisation for any reason, De Winkel cannot be held liable for any delay in despatch or non-delivery. Please supply us with a telephone number and/or email address so that we can reach you if there is a problem with your order.
Cancellation of Order
We endeavour to despatch all orders within the time frame stated with each product from when the order is placed, within this time you may cancel your order, providing your goods have not already been despatched. To cancel your order you must notify us in writing by email to email@example.com quoting your name and order reference. If the goods have already been despatched then please follow our returns policy as detailed on the Delivery & Returns page.
De Winkel reserves the right to cancel the contract between us if:
- We have insufficient stock to deliver the goods you have ordered
- We are not able to deliver to your area
- One or more of the products you have ordered has a pricing, description or technical issue
Withdrawal of products
We reserve the right to remove or edit any products, materials, content or prices online at any time. We may refuse to process a transaction for any reason at our sole discretion.
Media Codes Disclaimer
Media codes issued can only be used until their expiry date. The offer can only be used once against a purchase and media codes cannot be used in conjunction with any other promotional offer such as free p&p, discount offers, products reduced in price, sample sale or seasonal sale.
During sale periods, stock levels may be very low. We update the website throughout the day but if a product sells out before an update is made, our office will notify you within 3 working days and either backorder/fulfil the order or refund the card used to make the purchase.
We respect your privacy rights and recognise the importance of protecting the information we collect about you. The information you provide will allows us to process orders efficiently; and to alert you to new products, special offers and news relating to De Winkel. We will never share your information with parties outside our organisation (except if required by law, court order or law enforcement authority).
If at any point you would like to remove yourself from our database, just email us on firstname.lastname@example.org with the subject unsubscribe.
By using this site, you acknowledge that all intellectual property rights in the goods supplied, including copyright, design rights and trademarks belong to De Winkel. All designs, text and images of De Winkel products provided on the website are protected by copyright and may be reproduced only on websites which provide links to www.dewinkel.co.uk and where the material is clearly credited to De Winkel, or otherwise only by the written permission of De Winkel.
De Winkel's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by De Winkel to the customer. De Winkel shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or any other way. De Winkel cannot accept any liability for a failure to comply with specific instructions stated in the catalogue or on the product. Your statutory rights are not affected by this statement.
Ethical & Environmental Statement
We make every effort to use environmentally friendly and recycled packaging for our deliveries, however on occasion, to ensure the product reaches you in one piece we have to make exceptions.
We source our products from designers and makers around Europe who value great quality and design whilst providing a healthy and fair environment for their workers. Many are small businesses who provide valuable employment and a fair income to the local community.