If you’re not satisfied with your purchase on Dewinkel.co.uk, you can return the item within 14 days of delivery for a full refund, except for customised and custom-built items. Please note that if you have gone off Dewinkel.co.uk to a third party site to complete your purchase, you should contact the third party site regarding their returns policy.
We have a 14 days full refund policy from the day of delivery and all De Winkel brands are obliged to follow the same policy. The item should have not been used and should be in the original packaging, or of the same quality and in re-saleable condition. You are responsible for shipping the item back to the seller. Please ensure that the product is well packaged so that it does not get damaged during transportation. Any damage to the product will be at the customers risk, so we highly recommend that return shipping is sufficiently insured. You will be refunded the full order amount, without the return transportation costs. Refunds are credited to the same card or account that was used for payment at purchase.
Our returns policy is valid for all standard items and does not apply to customised items and those that are made-to-order.
To claim a return please email firstname.lastname@example.org within 14 days of delivery.
If you wish to exchange an item you should simply return the item you wish to exchange and make a new order for the item you wish to receive.
Faulty or Damaged Items
You must inspect the condition of your order upon delivery. If you notice that the package has some damages on the outside, we kindly ask you to notify the courier and mark it down on the delivery slip. Then proceed to notify our Customer Service according to the procedure outlined below.
If an item from your order is faulty or damaged, please email Customer Service via email@example.com as soon as possible after receipt of item, but not later than 24 hours after delivery. Please include the following in your email
- The order details: order number, your contacts and date of delivery.
- Information about the faulty or damaged product: product name and description and what is the problem with it. If possible, include a photo of the damaged product.
- Let us know if you have notified the courier upon delivery that the package is damaged during transportation.
You will have to pay for the return transportation of the product, but we will reimburse you for this cost once we receive and inspect the item. In some cases we can make arrangements for a courier to collect the item directly from you.